Frequently asked questions
What you usually want to know
How we get paid, when we write to you and what we do with your data. No small print.
How much does using eVoost Home cost?
Home services (utilities, internet, insurance, alarm or moving) are free for you: the providers we work with pay us, not you.
For the mortgage, in the referral phase we don't charge you either: the bank pays the broker. For furnishing and for the sale of your home there is a service price, which you'll know up front and with no surprises before contracting anything.
When will you contact me?
Only when you ask us to. If you tick a service you're interested in and leave us your email, we write to you with that information and nothing more.
From there, each line has its moment: the mortgage comes first because it shapes your reservation; utilities and moving, near the handover; furnishing, as construction approaches. We activate each thing in its window, not all at once.
What data do you use and where does it come from?
We use just what's needed to help you better: the home you reserved, its layout and extras (to propose tailored furnishing), and the preferences you tell us (whether you need financing or have another home to sell).
We don't invent profiles or buy your data elsewhere. Everything comes from your purchase with eVoost and from what you decide to share with us.
How does consent work? And the GDPR?
Consent is explicit and granular: you choose which services you want us to talk to you about, and you can change your mind or withdraw it whenever you like.
We process your data under the GDPR. If at any point a service requires passing your information to a third party (for example, a registered insurance broker), we'll tell you, naming them first and only with your permission. You have the detail in the privacy policy.
I'm buying from outside Spain. Can you help me?
Yes, that's exactly our most common profile. We support non-resident buyers through the whole start: NIE, opening a bank account and direct debits, in your language.
On the mortgage we compare banks and negotiate the terms for you, and we help with the documentation in your language. And turnkey furnishing is designed so you receive the home ready even if you buy remotely.
Do I have to contract all the services?
No. Each line is independent: you can use just the mortgage, just the furnishing, or the whole companionship. They're pieces of the same service, but you choose the ones that fit you.
What is eVoost Home and how is it related to eVoost?
eVoost Home is eVoost's brand for everything that comes after you reserve your new home. It's the same team behind the marketing of the development, now supporting you as a buyer. We tell you about it in about eVoost Home.
I've already reserved. How do I start?
Tell us what you need from “Tell us what you need” and we'll prepare the information for the services you tick. No commitment: you decide what to activate and when.
Isn't your question here? Tell us what you need and we'll answer.
I'm interested